All Systems Operational

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Here you can find the uptime status of specific products, check any ongoing incidents, or view planned maintenance.

Have more questions? Check out our support website at success.dentalxchange.com

Uptime over the past 90 days. View historical uptime.
API Services Operational
90 days ago
99.78 % uptime
Today
XConnect - Accounts Operational
90 days ago
98.5 % uptime
Today
XConnect - Attachments Operational
90 days ago
100.0 % uptime
Today
XConnect - Claims Operational
90 days ago
100.0 % uptime
Today
XConnect - Enhanced Eligibility Operational
90 days ago
100.0 % uptime
Today
XConnect - Eligibility Operational
90 days ago
100.0 % uptime
Today
XConnect - Payment Operational
90 days ago
100.0 % uptime
Today
XConnect - Statement Operational
90 days ago
100.0 % uptime
Today
ClaimConnect Operational
90 days ago
99.95 % uptime
Today
ClaimConnect /DCI Operational
90 days ago
100.0 % uptime
Today
ClaimConnect /CRED Operational
90 days ago
99.86 % uptime
Today
ClaimConnect PreLive Operational
90 days ago
100.0 % uptime
Today
CustCare Operational
90 days ago
99.83 % uptime
Today
CustCare /CustCare Operational
90 days ago
99.91 % uptime
Today
CustCare /CHSupport Operational
90 days ago
99.91 % uptime
Today
CustCare /DCIApprover Operational
90 days ago
99.68 % uptime
Today
PatientConnect Operational
90 days ago
99.93 % uptime
Today
PatientConnect /DDIR Operational
90 days ago
100.0 % uptime
Today
PatientConnect /PTP Operational
90 days ago
99.86 % uptime
Today
PayConnect Operational
90 days ago
99.86 % uptime
Today
PayConnect /EMP Operational
90 days ago
99.87 % uptime
Today
PayConnect /PFS Operational
90 days ago
99.86 % uptime
Today
PayConnect Web Site Operational
90 days ago
99.85 % uptime
Today
WebServices Operational
90 days ago
99.89 % uptime
Today
WebServices /DWS Operational
90 days ago
99.86 % uptime
Today
WebServices /DCU Operational
90 days ago
99.86 % uptime
Today
WebServices /EDU Operational
90 days ago
99.86 % uptime
Today
WebServices /Reports Operational
90 days ago
99.86 % uptime
Today
WebServices /Merchant Operational
90 days ago
100.0 % uptime
Today
BillConnect Operational
90 days ago
100.0 % uptime
Today
CredentialConnect Operational
90 days ago
100.0 % uptime
Today
DentalXchange.com Operational
90 days ago
99.98 % uptime
Today
Register Operational
90 days ago
99.84 % uptime
Today
FTP Services Operational
90 days ago
99.86 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Multiple Solutions Not Working After Internet Outage
Resolved - This incident has been resolved.
Dec 11, 06:11 PST
Monitoring - Our Internet provider fixed the remaining issues by 18:48 PT on 12/10. We will continue to monitor the issue this morning before formally closing this event.
Dec 11, 05:45 PST
Update - We are experiencing continued recovery indicators from our Internet provider and will continue to monitor and track the progress.
Dec 10, 15:27 PST
Update - We want to make you aware of a network event that began early this morning which may still be affecting your ability to access certain DentalXChange solutions.

Services potentially impacted:
CustCare Portal
Partner Support Portal
Eligibility AI User Interface
Payer Attachment Submissions
DentalXChange platform logins
SFTP and API access (e.g., auth.dentalxchange.com, webservices.dentalxchange.com)
VPN Tunnels

We are seeing reports from some clients that they are unable to access these solutions over the public internet or from certain networks, while others are unaffected. Our technical teams are actively working with our provider and internal infrastructure teams to monitor routing paths and restore full access as ISP-level routes stabilize.
Dec 10, 10:12 PST
Investigating - We are currently experiencing an internet outage, impacting both inbound and outbound communication from our data center. While all internal systems remain fully functional and operational, this is still impacting the Eligibility AI user interface (UI).

We appreciate your patience and understanding as we work quickly to fully restore our Eligibility AI UI.
Dec 10, 09:01 PST
Dec 10, 2025
Internet Outage Impacting Inbound and Outbound Communication from DentalXChange Data Center
Resolved - The internet outage, impacting both inbound and outbound communication from our data center, has been resolved.

We appreciate your patience and understanding as we worked closely with our service provider to identify the root cause and restore full connectivity.
Dec 10, 08:26 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 06:35 PST
Investigating - We are currently experiencing an internet outage impacting both inbound and outbound communication from our data center. While all internal systems remain fully functional and operational, they are currently inaccessible externally via the internet.

The issue began around 5:00 AM PST, and our team is actively monitoring the situation to ensure continued system stability and service continuity.

We appreciate your patience and understanding as we work closely with our service provider to identify the root cause and restore full connectivity.
Dec 10, 05:18 PST
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

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