Our Internet provider fixed the remaining issues by 18:48 PT on 12/10. We will continue to monitor the issue this morning before formally closing this event.
Posted Dec 11, 2025 - 05:45 PST
Update
We are experiencing continued recovery indicators from our Internet provider and will continue to monitor and track the progress.
Posted Dec 10, 2025 - 15:27 PST
Update
We want to make you aware of a network event that began early this morning which may still be affecting your ability to access certain DentalXChange solutions.
Services potentially impacted: CustCare Portal Partner Support Portal Eligibility AI User Interface Payer Attachment Submissions DentalXChange platform logins SFTP and API access (e.g., auth.dentalxchange.com, webservices.dentalxchange.com) VPN Tunnels
We are seeing reports from some clients that they are unable to access these solutions over the public internet or from certain networks, while others are unaffected. Our technical teams are actively working with our provider and internal infrastructure teams to monitor routing paths and restore full access as ISP-level routes stabilize.
Posted Dec 10, 2025 - 10:12 PST
Investigating
We are currently experiencing an internet outage, impacting both inbound and outbound communication from our data center. While all internal systems remain fully functional and operational, this is still impacting the Eligibility AI user interface (UI).
We appreciate your patience and understanding as we work quickly to fully restore our Eligibility AI UI.