All Systems Operational

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Here you can find the uptime status of specific products, check any ongoing incidents, or view planned maintenance.

Have more questions? Check out our support website at success.dentalxchange.com

Uptime over the past 90 days. View historical uptime.
API Services Operational
XConnect - Accounts Operational
XConnect - Attachments Operational
XConnect - Claims Operational
XConnect - Enhanced Eligibility Operational
XConnect - Eligibility Operational
XConnect - Payment Operational
XConnect - Statement Operational
ClaimConnect Operational
ClaimConnect /DCI Operational
ClaimConnect /CRED Operational
ClaimConnect PreLive Operational
CustCare Operational
CustCare /CustCare Operational
CustCare /CHSupport Operational
CustCare /DCIApprover Operational
PatientConnect Operational
PatientConnect /DDIR Operational
PatientConnect /PTP Operational
PayConnect Operational
PayConnect /EMP Operational
PayConnect /PFS Operational
PayConnect Web Site Operational
WebServices Operational
WebServices /DWS Operational
WebServices /DCU Operational
WebServices /Reports Operational
WebServices /Merchant Operational
BillConnect Operational
CredentialConnect Operational
DentalXchange.com Operational
Register Operational
FTP Services Operational
Eligibility AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 20, 2026

Important Extended Maintenance Hours - Friday 9/18/2026 until Monday 9/21/2026
Completed - The scheduled maintenance has been completed.
Sep 20, 15:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:00 PDT
Scheduled - Please be advised that DentalXChange has scheduled extended maintenance for all DentalXChange systems, beginning Friday, September 18, 2026 at 6:00 PM Pacific Time. The maintenance window is scheduled to last 54 hours, ending Monday, September 21, 2026 at 12:00 AM (midnight) Pacific Time. With the exception of FTP and SFTP file transfer, all DentalXChange systems will be inaccessible during the maintenance window. Real-time transactions submitted during this period will not be received; please plan to submit before 6:00 PM Pacific Time on Friday. Files uploaded by FTP or SFTP during the window will be held and processed after maintenance is complete.
Sep 14, 16:46 PDT

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Channel Partners Reporting They Are Not Receiving Emails from DXC
Resolved - For the Channel Partners that reported the issue, the emails were confirmed delivered and accepted on their end, pointing to quarantine on their side. We are closing the incident with no issues found on our side, as email flow has been confirmed working.
Sep 9, 08:14 PDT
Update - We are continuing to investigate this issue.
Sep 9, 08:00 PDT
Investigating - We are informing all clients that we are currently experiencing an issue with Channel Partners receiving emails from DXC. Our team is engaged and addressing the issue. Please note this is not a cybersecurity Incident.
Sep 9, 07:21 PDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

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