All Systems Operational

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Here you can find the uptime status of specific products, check any ongoing incidents, or view planned maintenance.

Have more questions? Check out our support website at success.dentalxchange.com

Uptime over the past 90 days. View historical uptime.
API Services Operational
XConnect - Accounts Operational
XConnect - Attachments Operational
XConnect - Claims Operational
XConnect - Enhanced Eligibility Operational
XConnect - Eligibility Operational
XConnect - Payment Operational
XConnect - Statement Operational
ClaimConnect Operational
ClaimConnect /DCI Operational
ClaimConnect /CRED Operational
ClaimConnect PreLive Operational
CustCare Operational
CustCare /CustCare Operational
CustCare /CHSupport Operational
CustCare /DCIApprover Operational
PatientConnect Operational
PatientConnect /DDIR Operational
PatientConnect /PTP Operational
PayConnect Operational
PayConnect /EMP Operational
PayConnect /PFS Operational
PayConnect Web Site Operational
WebServices Operational
WebServices /DWS Operational
WebServices /DCU Operational
WebServices /Reports Operational
WebServices /Merchant Operational
BillConnect Operational
CredentialConnect Operational
DentalXchange.com Operational
Register Operational
FTP Services Operational
Eligibility AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Important Maintenance Hours - Saturday10/10/2026 until Sunday 10/11/2026 Oct 10, 2026 20:00 - Oct 11, 2026 02:00 PDT

Please be advised that DentalXChange has scheduled maintenance for all DentalXChange systems, beginning Saturday, October 10, 2026, at 8:00 PM Pacific Time. The maintenance window is scheduled to last 6 hours, ending Sunday, October 11, 2026, at 2:00 AM Pacific Time. With the exception of FTP and SFTP file transfer, all DentalXChange systems will be inaccessible during the maintenance window. Real-time transactions submitted during this period will not be received; please plan to submit before 7:30 PM Pacific Time on Saturday. Files uploaded by FTP or SFTP during the window will be held and processed after maintenance is complete.
Posted on Oct 07, 2026 - 10:49 PDT

Oct 8, 2026

No incidents reported today.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Real-Time Eligibility Timeouts
Resolved - Our investigation found no issues on DentalXChange's systems or network. The delays reported were isolated to a single client's connection, not a systemic issue affecting our platform or other clients.
Oct 1, 11:24 PDT
Investigating - We are informing all clients that we are currently investigating reported timeouts affecting real-time eligibility transactions. Some requests may be delayed or may not complete successfully. Our team is actively validating the issue, assessing its impact, and working to identify the root cause. Please note this is not a cybersecurity Incident.
Oct 1, 06:11 PDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Unable to access Eligibility AI UI
Resolved - This incident has been resolved.
Sep 29, 12:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 10:10 PDT
Investigating - We are informing all clients that we are currently experiencing an issue accessing the Eligibility AI UI. Our team is engaged and addressing the issue. Please note this is not a cybersecurity Incident.
Sep 29, 09:19 PDT

Sep 28, 2026

Slow Response Times and Intermittent Timeouts
Resolved - This incident has been resolved.
Sep 28, 14:15 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 10:28 PDT
Investigating - We are informing all clients that we are currently experiencing a database performance incident that may cause slower response times or intermittent timeouts. Our team is engaged and addressing the issue. Please note this is not a cybersecurity Incident.
Sep 28, 09:52 PDT
SFTP Claims Transfer Failures
Resolved - This incident has been resolved.
Sep 28, 14:14 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 09:20 PDT
Investigating - We are informing all clients that we are currently investigating potential failures with SFTP claims transfers. Our team is engaged and addressing the issue. Please note this is not a cybersecurity Incident.
Sep 28, 08:13 PDT

Sep 27, 2026

Monthly Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 25, 10:02 PDT

Sep 26, 2026

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

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