DentalXChange Webserver Performance Degradation

Incident Report for DentalXChange Product

Resolved

This incident has been resolved.
Posted Oct 28, 2026 - 15:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 27, 2026 - 15:58 PDT

Update

We are continuing to investigate this issue.
Posted Oct 27, 2026 - 13:07 PDT

Investigating

We are currently investigating this issue.
Posted Oct 27, 2026 - 11:37 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 27, 2026 - 09:53 PDT

Update

We are continuing to investigate this issue.
Posted Oct 27, 2026 - 08:36 PDT

Investigating

We are informing all clients that we are currently experiencing an issue with our webservers and the full impact is being assessed. Our team is engaged and addressing the issue. Please note this is not a cybersecurity Incident.
Posted Oct 27, 2026 - 07:51 PDT
This incident affected: API Services (XConnect - Accounts, XConnect - Attachments, XConnect - Claims, XConnect - Enhanced Eligibility, XConnect - Eligibility, XConnect - Payment, XConnect - Statement).
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