Slow Response Times and Intermittent Timeouts

Incident Report for DentalXChange Product

Resolved

This incident has been resolved.
Posted Sep 28, 2026 - 14:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 28, 2026 - 10:28 PDT

Investigating

We are informing all clients that we are currently experiencing a database performance incident that may cause slower response times or intermittent timeouts. Our team is engaged and addressing the issue. Please note this is not a cybersecurity Incident.
Posted Sep 28, 2026 - 09:52 PDT
This incident affected: ClaimConnect (ClaimConnect /DCI).
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