Real-Time Eligibility Timeouts

Incident Report for DentalXChange Product

Resolved

Our investigation found no issues on DentalXChange's systems or network. The delays reported were isolated to a single client's connection, not a systemic issue affecting our platform or other clients.

Posted Oct 01, 2026 - 11:24 PDT

Investigating

We are informing all clients that we are currently investigating reported timeouts affecting real-time eligibility transactions. Some requests may be delayed or may not complete successfully. Our team is actively validating the issue, assessing its impact, and working to identify the root cause. Please note this is not a cybersecurity Incident.

Posted Oct 01, 2026 - 06:11 PDT

This incident affected: Eligibility AI.