Unable to access Eligibility AI UI

Incident Report for DentalXChange Product

Resolved

This incident has been resolved.

Posted Sep 29, 2026 - 12:24 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 29, 2026 - 10:10 PDT

Investigating

We are informing all clients that we are currently experiencing an issue accessing the Eligibility AI UI. Our team is engaged and addressing the issue. Please note this is not a cybersecurity Incident.

Posted Sep 29, 2026 - 09:19 PDT

This incident affected: Eligibility AI.